Fashion Ceilig Return Policy is subject to the fashionceiling.us Terms of Use, available here.

If you are not satisfied with the products after receiving your order, you may contact our customer service department within 30 days of receiving the products to request a refund. Please complete this form to start the return process.

Refunds

In order to receive a full refund, the following conditions must be met:

• You must provide proof of purchase and provide an order confirmation email.

• Items are in the original box and packaging.

• This includes any pallets or crates on which the items arrived.

• Items are free from scratches, defects, or other damage.**

• Items must be in resellable condition.**

• Items must not have been installed.

  • Once we receive the returned products, we will inspect the items to ensure they are in good condition. It may take up to 20 days for an item to reach us, and for us to inspect it, once you return it. You will be notified promptly of the status of your refund request after our receipt and inspection of the returned products. If your refund is approved, the original form of payment used for the purchase will be refunded. Please allow 3-5 business days for the refund amount to show up in your account.

**Special consideration will be given if your items are delivered damaged.

Restocking fee

Products that qualify to be returned to us will be subject to a restocking fee of twenty percent (20%) of the original purchase price plus shipping cost. The restocking fee is not applicable in the following situations:

• Products were defective or damaged at the time of receipt;

• Products ordered do not match the products delivered;

Return shipping fees

For your convenience the FashionCeiling.us customer service team is available to answer questions about your return label and help schedule pick up of your returned items.

In most cases, …………………………….. will cover the cost of return shipping if these conditions are true***:

• Items were not received within the published lead time window on fashionceiling.us

• Items ordered do not match the items delivered.

***In some cases, an additional fee may apply to your return. Situations vary based on locations, item(s) ordered, and other reasons. The fashionceiling.us customer service team will be able to provide more information for your particular return.


      • Palletized Items:

        • If your return contains items that were delivered to you on a pallet, please note this fact when completing the return request form. Due to the volume of products delivered on a pallet, additional return shipping fees may be required.

      • We reserve the right, in our sole discretion, to refuse any return or refund request that violates this Return Policy, or otherwise appears to be fraudulent, abusive, or inappropriate.

      • Customer agrees to cover the cost of return shipping if these conditions are true:

        • Items were bought by mistake.

        • Items are no longer wanted or needed.

        • Items ordered are the wrong size.

      • For additional questions, connect with a customer support.